Refund Policy

The short version: every purchase of The DM Close Vault comes with a 30-day money-back guarantee. Email [email protected] within 30 days of your purchase and we'll refund 100% of what you paid. No forms, no hoops, no hard feelings.

1. Who processes your payment

All purchases on this website are sold by PBRANDS Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warszawa, Poland (NIP: PL7011258705, KRS: 0001170821), as merchant of record, with payments handled by Stripe. The charge appears on your statement as PBRANDS. Refunds are always returned to the original payment method.

2. The 30-day money-back guarantee

We ask one thing on the sales page: get the Vault and run it. If you're not happy — for any reason — email us within 30 days of purchase and we will refund every cent. As stated on the sales page, we don't claw back what you've already downloaded. The risk of the purchase sits with us, not with you.

You don't have to justify the request, and we won't make you fill in a survey to get your money back. If you're willing to tell us what didn't land, we'll genuinely read it and use it to improve the product — but feedback is optional, never a condition.

3. Your statutory 14-day right of withdrawal (EU/UK consumers)

If you are a consumer in the European Union or the United Kingdom, you normally have a statutory right to withdraw from an online purchase within 14 days. For digital content, that right lapses when delivery begins with your prior express consent and your acknowledgment that you thereby lose the right of withdrawal — which is the consent you give at checkout so we can deliver the Vault to you instantly.

In practice this changes nothing for you here: our voluntary 30-day money-back guarantee is broader and longer than the statutory 14-day right, and we honor it regardless. Your statutory rights concerning digital content that is defective or not as described remain unaffected in full.

4. How to request a refund

• Email [email protected] from any address;
• Include the email address you used at checkout (and, if handy, your receipt or order number);
• Say "refund please" — that's genuinely enough.

You can also call us at +1 (727) 637-9806. We respond to refund requests within one business day.

5. Processing and timing

Approved refunds are issued immediately on our side via Stripe to your original payment method. Depending on your bank or card issuer, the money typically appears in your account within 5–10 business days. If it hasn't shown up after 10 business days, contact us and we'll chase it with the processor.

6. Duplicate charges and delivery problems

Accidentally purchased twice? We refund the duplicate as soon as we see it or you tell us. Paid but never received access? Contact us — we'll restore access immediately or refund you in full, whichever you prefer.

7. A note on chargebacks

Please contact us before opening a dispute with your bank. A refund from us is faster than a chargeback (days, not weeks), and we honor the guarantee without argument. Chargebacks filed without contacting us first cost everyone time and don't get you your money back any sooner.

8. Fair use

The guarantee exists so that trying the Vault is risk-free — and we extend it in good faith. We reserve the right to refuse refunds only in cases of demonstrable abuse or fraud, such as repeated purchase-and-refund cycles across our products or unauthorized redistribution of the materials. This never affects statutory rights that cannot be limited by law.

9. Contact

PBRANDS Sp. z o.o.
Aleje Jerozolimskie 89/43, 02-001 Warszawa, Poland
Email: [email protected]
Phone: +1 (727) 637-9806